SHIPPING
All orders for our products are processed and shipped out in 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
LOST/STOLEN PACKAGES
Saptdhanya is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
OUT OF STOCK ITEM PROCESS
Saptdhanya will wait for all items to be in stock before dispatching.
ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
Refund and Returns Policy
We at Saptdhanya always strive for the best quality product reaching the customers. Customers are required to ensure correctness of delivery address (including the pin code).
As a policy we do not accept returned items, however in the unfortunate and rare event of receiving damaged /defective product, kindly raise the issue by emailing us on saptdhanya@gmail.com within 24 hours of having received the product. We will surely try to resolve the issue as quickly as possible.
Cancellation of order – Once the order is placed, the same can only be cancelled before dispatch of the order items. You cannot cancel the order after it is dispatched.
We reserve the right to cancel the order. In case of cancellations by us, a notification will be sent to customer’s registered mobile number and/or email ID and refund for the same will be processed within 5-7 business days. We will not be liable for any kind of interest/compensation in such cases. We will refund the amount through the same mode by which the customer would make the payment, through our Payment Gateway partner.
For international transactions, if a refund is to be processed, the refund will be initiated for the Rupee amount received at our end. Any currency conversion charges/ fluctuation difference arising out will be solely the customer’s responsibility.
